Frequently asked questions

Walk-ins are always welcome, but booking online secures your slot — especially on weekends and during school holidays when we get busy. Booking also lets you skip the queue at reception.

Hello Kids is built for children up to about 10 years old. We have a dedicated, gentle Toddler Area for under-3s and bigger soft-play and climbing zones for older children.

Yes — grip socks must be worn by every child (and any adult entering the play frame) for hygiene and safety. If you forget yours, you can buy a pair at reception for Rs 300 and keep them.

Of course — and parents play free. Our café has comfortable seating, free wifi and a clear view of the play areas, so you can relax nearby or join in the fun.

The first hour is Rs 800 per child on weekdays and Rs 800 at weekends, then Rs 650 for each additional hour. Extra children from the same family pay less (Rs 650 for the 2nd, Rs 600 for the 3rd and beyond), under-2s are a flat Rs 800, and adults always play free. See our pricing page for the full breakdown.

As long as you like! After the first hour it’s just Rs 500 per additional hour, pro-rated to the nearest 30 minutes.

Yes — birthdays are our speciality. We offer three party packages with a private decorated room, food and a dedicated host. Enquire early for weekend dates.

Our kids café serves juices, snacks and refreshments. Food and drink are enjoyed in the café and party areas, not in the play zones.

Absolutely. Play equipment is cushioned and cleaned regularly, entry and exit are supervised, and our trained team watches over every zone.

We’re in Jaffna (see the Visit page for the map and directions). We’re open Monday–Friday 14:00–20:00 and Saturday–Sunday 10:00–21:00.